Order Cancellations

Here’s how to cancel an order:

  1. Cancellations MUST be made before the order ships. Orders generally ship in one business day.
  2. Call us at 1-888-562-5125, or send an email to info@ultrabrightlightz.com if you would like to cancel your order.
  3. Once we approve the cancellation, your card will be refunded. Refunds generally take 5-10 business days to hit your account.
  4. If the order has been shipped, you will get a RMA number to send the order back. Once we receive the order back, we will process the refund.

Here’s how to make a change to an order:

  1. Call us at 1-888-562-5125, or email us at info@ultrabrightlightz.com.
  2. Changes to an order must be made within an hour of placing the order. Changes are not guaranteed after this.
  3. Have your order number and any changes you would like to make ready.
  4. If it is too late to change the order, you will receive a RMA number to send the item back once received. We can make any changes to your order after receiving it back.
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